Kehinde Akinsanya
@kehindeakinsanya981641
1 year ago
Marketing Challenges In Customer/Remote Support Industry, And How I Will Contribute To The Society With My Business.
#Learning
Customer support is a very crucial part of any business that is thriving globally. In fact, it ranks high in the list of factors that customers will consider when engaging brands, whether online or traditionally. The sad reality however, is that not every company has this crucial part or at least have it functional and efficient.
I personally love to explore how digital technologies enhance business success, and I have learned through training and experience the power of social media for offering customer service.
But not all companies are doing it right.
Companies can now offer real-time customer service online, with the powerful tool of social media, and more recently, AI tools.
The first challenge is for the company to be visible online, and be consistent with online presence.
Then there is need for proper training of staff in customer service, communication and social media skills, especially dealing with irate customers. Also crucial is learning the art of community management, and all it takes businesses to thrive online.
Staff of these companies also need to be taught soft skills needed in handling customers.
There must be a policy in place for crisis management, and all concerned staff must understand this.
Companies can respond to customers queries through automated social media tools, fo example automated WhatsApp replies.
Remote Support also carries it’s own challenges, ranging from lack of trust from customers. Most customers in my own experience feel companies use chat bots and AI tools to deliver automated responses, and so they do not get the human connection they need when seeking answers to their challenges brand.
Companies need to explore all the digital platforms for customer service.
With my business, I am willing to bring my wealth of experience as a customer service professional by ensuring I personalize every interaction with my customers.
I will leverage technology, but I will also be present, meaning I will do all to ensure customers get resolution to their queries.
I hope to serve businesses also by helping them establish a presence online, and leverage all available online tools for driving business success.
I will also follow up on these businesses to ensure they are established. We will leverage data to make the businesses better and activities are reviewed periodically.
Thank you, Nircle, for this great opportunity.
